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FAQ

\\Fabric\\

WHERE IS IT MADE?

Our fabric is spun, knit, and finished by various mills all located within 150 miles of our Asheville, NC headquarters. See our supply chain map here

SO EVERYTHING IS USA MADE? FROM THE FIBER UP?

Yes, we’re one of the very few who actually still manufacture everything here in the USA, from the fiber up. We have working face to name relationships with all of our production partners from the farmer, to the ginner, to the spinner, to the knitter, to the finisher. 

CAN I TOUR YOUR FACILITIES?

Sure! It'll take some planning and coordination as we operate out of Asheville, NC and most of the mills are 1-2 hours away. Email Corey@spiritex.net to try and set something up. 

WHERE DOES THE ORGANIC COTTON COME FROM?

Our organic cotton is purchased by the bale directly from the Texas Organic Cotton Growers Co-op. For more about the Co-op and the farmers that it is comprised of, please read more about them here.

WHAT MAKES THE COTTON ORGANIC?

Organic status is obtained through a rigorous certification process that farmers must go through. According to GOTS, “Organic cotton is grown using methods and materials that have a low impact on the environment. Organic production systems replenish and maintain soil fertility, reduce the use of toxic and persistent pesticides and fertilizers, and build biologically diverse agriculture. Third­-party certification organizations verify that organic producers use only methods and materials allowed in organic production. Organic cotton is grown without the use of toxic and persistent pesticides and synthetic fertilizers. In addition, federal regulations prohibit the use of genetically engineered seed for organic farming. All cotton sold as organic in the United States must meet strict federal regulations covering how the cotton is grown.”

IS THE FABRIC GOTS CERTIFIED?

No. Our organic certification comes from the Texas Department of Agriculture which is regulated and must adhere to the organic standards set forth by the USDA.

WHY AREN’T YOU GOTS CERTIFIED?

As GOTS was created to regulate the textile and apparel industry overseas in lesser developed countries with little to no governmental or environmental regulations, we feel that GOTS certification is unnecessary for us as we operate 100% within the USA which has regulatory bodies that enforce everything from child labor laws to environmental pollution.

Instead, we receive our organic certification by the bale from the Texas Department of Agriculture which is regulated by the USDA and all of the mills that process the organic cotton into fiber, then to fabric, adhere to the regulations set forth by presiding regulatory bodies of the USA, including but not limited to: US Department of Commerce, National Institute of Standards and Technology, OSHA, US Department of Labor, LEED, etc.

CAN YOU PROVIDE ORGANIC CERTIFICATION?

Yes, we can provide you the organic bale certification upon request. Please notify us at the time you place the order so that we’re able to trace the bale used to the lot number of fabric. 

WHAT KIND OF DYES DO YOU USE?

We only use low impact, fiber reactive dyes in our fabric that do not harm the environment. This means that our dyes do not contain any heavy metals or toxic substances. All finishing/dyeing occurs in a closed loop system where the water is constantly recycled. Our closed loop dyeing system uses the least amount of water when compared with all other finishing/dyeing processes in the industry. Our cotton absorbs over 75% of the dye which forms a direct link to the cotton fiber resulting in unparalleled colorfastness and minimal run-off. Bleaching is done with hydrogen peroxide which is derived from apples.

IS THE FABRIC PRE SHRUNK?

No. All of our fabric is pre-finished but not pre-shrunk. We recommend performing a shrink test on all fabric before making a marker. As fabric shrinkage varies based on style, a general average for shrink on all fabrics is 5-7%. For minimal shrink, wash cold & tumble dry low.

WHAT IS RECYCLED PET?

Recycled PET is Recycled Polyethylene Terephthalate. Recycled PET is derived from melting down recycled plastic bottles and spinning the plastic into yarn. 

IS MY FABRIC PFD OR PREPARED FOR DYE/PRINTING?

Yes, unless you have specifically ordered Greige Goods. Unless specified “Greige,”our fabrics have been washed, scoured, or washed-and-scoured. These fabrics are PFD or “prepared for dye.” Other fabrics, labeled “Greige,” go directly from the loom to the roll without being prepared for dye. If you plan to dye or print on these fabrics you will need to wash them first. As a general rule, we recommend pre-washing and drying your fabric prior to dyeing, printing, or cutting patterns. For best results, we recommend using clothing detergent and high-heat drying to ensure that any fabric changes occur before the fabric is used. Wash cold & tumble dry low with a phosphate free soap.

WHAT ARE WASHING INSTRUCTIONS?

For maximum longevity, we recommend machine wash cold & tumble dry low with a phosphate free soap.

WHERE CAN I FIND THE FABRIC SPECS?

Fabric specs are located in the product description on each individual product page (towards the bottom underneath the product photo). You can also find a consolidated list of fabric prices and specs on our Knit Basic Price Sheet here.

WHAT IS THE LINEAR WEIGHT OF YOUR FABRIC?

Linear weight can be found on the fabric price sheet here.

WHAT DOES 20/1, 30/1, ETC. MEAN?

20/1 (or 20 Singles) refers to the yarn count of the fabric. This is the unit of measurement that defines the gauge fineness of the thread. The higher the number, the finer the thread which creates a finer, softer fabric with more drape. The terms are used several ways, i.e. 30s, 30/1 and 30 Singles. They all mean the same thing.

WHAT’S THE SIGNIFICANCE OF 2 x 1 or 1 x 1 WHEN USED IN THE STYLE NAME (EX. 1 x 1 BABY RIB)?

This number signifies the width of the “peaks and valleys” of the knit. This type of knitting allows the garment to have more stretch to it. The higher the peak number, the higher the stretch. For example, 2x1 means the "peaks" are twice as wide as the "valleys".

WHAT DOES TUBULAR MEAN?

Tubular fabric gets it's name from being knit on long cylindrical tubes as opposed to their Open Width counterpart that is knit into flat sheets.  Tubes are knitted from cotton and other materials in the needed dimension for the apparel, thus, creating a tube of fabric with a specific circumference. 

CAN YOU MAKE ANY OF YOUR FABRIC TUBULAR OR OPEN WIDTH?

Yes, we can make any of our open width fabric tubular and any of our tubular fabric open width as long as you meet the 4+ roll minimum.

CAN I ORDER A CUSTOM COLOR?

Yes. Custom colors can be ordered in quantities as little as 4 rolls for solids and 8 rolls for stripes. They require a 30% deposit up front. For custom colors, we will need to do lab dips. To initiate the process, you must mail a TCX pantone to:

Spiritex Fabric

ATTN: Custom Color

2004 Riverside Dr.

Suite TT

Asheville, NC 28804

Once we obtain the lab dips, we’ll send them back to you for approval before we begin production.

HOW LONG DOES IT TAKE TO TURN A CUSTOM COLOR?

Custom colors can be turned in 8-10 weeks from the date we receive the TCX pantone.

CAN I CREATE MY OWN FABRIC FOR YOU TO MANUFACTURE?

We are always interested in new ideas for organic fabrics to add to our own line. If you’ve used a fabric that was sourced from another supplier and you would like us to create it through our own domestic network or if you have an idea that you want to pull into reality– just ask! (Note: minimums for custom knitdowns will require a 30% deposit up front and will require a 2,000+ yard minimum.)We can do custom blends & weights.

For a speedy proposal, please email Corey@spiritex.net with your goals and timelines. Also, mail a small cut of the fabric you wish to create domestically and organically to:

Spiritex Fabric

ATTN: CUSTOM KNITDOWN

2004 Riverside Dr.

Suite TT

Asheville, NC 28804

 

\\ACCOUNT SETUP\\

YOU MUST CREATE AN ACCOUNT IN ORDER TO VIEW PRICING.

HOW DO I GAIN ACCESS TO PRICING/ORDERING?

You must first register for an account here. We try our best to convert you to a wholesale user within 24 business hours of the account creation, but to ensure expedited account conversion, please send an email to Corey@spiritex.net with “EXPEDITED FABRIC WHOLESALE” in the subject line.

 

DO I NEED A TAX ID NUMBER? 

Yes. Because we are a fabric wholesaler, a tax ID number is required. For non wholesale requests, check out one of our retail partners Organic Cotton Plus

 

 

 

\\ORDERING\\

WHAT IS YOUR MINIMUM ORDER?

Orders of single swatches and swatch sets, or as little as 1-yard and as much as 10,000+ yards or even more can be placed through the website.

We regularly stock Black and Natural in all of our styles; however, colors are seasonal and are primarily ordered for our own private label use and once they’re gone, they may not be reproduced. While we’re happy to yard out what we have available seasonally, many colors often times require a minimum of four (4) rolls for solids and ten(10) rolls for stripes. This four roll minimum can be mixed and matched between two styles. Ex 2 Rolls - Blueberry - Heavy Terry (10356) & 2 Rolls - Blueberry - 1 x 1 Baby Rib (20390)

HOW DO I GET WHOLESALE PRICING OR A PRICE BREAK?

The cart will automatically update/calculate the pricing based on the quantity you purchase. For a list of price breaks, click the “buy in bulk and save” button located beneath the quantity box in each individual product page. A convenient list of our fabrics and their price breaks can also be found as a PDF here.

CAN I ORDER A SAMPLE?

Yes, all of our fabric is available in sample swatches by clicking the box located beside “sample swatch” within the product page. The cart will automatically update the price to reflect the sample price.

HOW DO I PLACE AN ORDER?

Orders are placed directly through Spiritexorganicfabric.com or via a Purchase Order emailed to sales@spiritex.net. We require a formalized PO or website order with all relevant billing and shipping information before we’re able to process your order. When you have decided on a product that you wish to purchase, click into the product page then on the box located to the right of where it says “Quantity.” Type in the quantity desired. The cart will automatically adjust the price based on the quantity ordered. For a list of price breaks based on quantity, click the grey bar located beneath the Quantity box that says, “Buy in bulk and save.” For a sample swatch of any of our fabrics, simply check the box located beneath “Sample Swatch.” After clicking “Add to Cart”, you’ll be directed to the checkout page where you can either continue continue shopping, or checkout.. If you wish to remove an item from your cart, click the “Remove” button. When you are through shopping, click “Checkout” to proceed to checkout. Then follow the prompts to enter your shipping information and payment.

WHAT PAYMENT METHODS DO YOU ACCEPT?

We accept: Visa, Mastercard, American Express, Discover, Paypal, and e-checks.

WHEN WILL I BE CHARGED?

If the item is in stock, you will be charged when the order is placed. If you're asked to submit a PO, payment will be required before the goods ship.

HOW CAN I CHECK MY ORDER’S STATUS?

When your order is processed and shipped, a UPS or USPS tracking number will be uploaded to your online account. To check your order’s status, log into your account and click on “view order status.” Here you will be given your tracking ID. You will be able to use this number to track the status of your shipment at any time by going to www.ups.com or www.usps.com and entering the number in the appropriate field. We do not share your email address with anyone.

WHAT IF I AM NOTIFIED OF A BACKORDER OR OUT OF STOCK STATUS?

We won’t ship an incomplete order without contacting you first. If an item on your order goes out of stock between the time the order is placed and when it is processed for shipping (as it does sometimes happen), we will contact you to offer alternatives, if any. We will also give you any information about back-ordering the item, if this is possible. 

WHAT IF I NEED TO CANCEL OR CHANGE MY ORDER?

There may be some instances where we are unable to modify your order, we apologize for any inconvenience and will do our best to assist you. If you need to add items to your order, please place a separate order for any item not in your original order. If you need to cancel the order or change quantities, please contact us via email at sales@spiritex.net For product return instructions please see the Shipping & Return Policy.

 

\\SHIPPING\\

WHEN WILL MY ORDER SHIP?

If the item ordered is in stock, we try to ship goods within three (3) business days of receiving the order. Our warehouse is closed on weekends and holidays, and any orders placed after 3:00 PM Friday will ship the following week.

HOW WILL MY ORDER BE SHIPPED?

All orders will ship out within 3-5 business days from the date of the order (unless the order is placed on the weekend). We do not ship out on Saturdays or Sundays. We will ship via the method you choose during check out.

We will only ship via USPS priority or UPS to ensure the delivery of your merchandise. USPS is used for small orders (less than 10 yards and sample swatches). USPS will not ship fabric rolls.

If you have a UPS shipper number that you’d like us to use, please check “Pick Up” in the shipping options and include the shipper number along with the address attributed to the UPS account in the order notes. UPS will not deliver to PO boxes.

DO YOU SHIP INTERNATIONALLY?

Yes-we ship internationally. We will work with you and your own broker to coordinate pick ups. Any additional duties and taxes assessed by customs is the customer’s responsibility. Please be aware that all international orders, no matter which shipping option is used, may be subject to additional duties, import taxes, brokerage or customs fees upon delivery. These fees are calculated by customs officials, and are difficult to estimate prior to shipment. Packages may take longer to get to international destinations, and we are unable control or prevent this type of delay.

 

\\RETURNS\\

HOW DO I MAKE A RETURN?

Spiritex will accept uncut defective merchandise within 14 days. Return authorization is not required. Return shipping is the responsibility of the customer unless proven defective. We do not accept returns that have strong odors. Please keep your purchases away from pets, smoke, and perfume until you are sure you want to keep them. Please ship back to us the item(s) you would like to return via your preferred shipping method, with the original invoice number, and indicate whether you would like to exchange it for another item of if you would like to return it all together. Items will be refunded in the manner of the original payment.

Please note, packages must be returned by a carrier that can provide guarantee of delivery. Spiritex is not responsible for packages lost during return shipment. We suggest using USPS Priority, UPS, or FED EX for reliable delivery with tracking numbers.

Returns less than a full roll will not be accepted unless proven defective. While we strive to manufacture the highest quality knit fabric, defects occur sometimes. Broad Street rules and industry standards allow one fabric defect per 10 yard of knit.

If you feel a roll is defective, DO NOT cut into the roll. Please contact sales@spiritex.net if you encounter a defect.

Fabric returns without defects will responsible for shipping plus a 15% restocking fee.

***USPS WILL NOT SHIP FABRIC ROLLS, ANYTHING GREATER THAN 10 YARDS IS CONSIDERED A ROLL***

RETURN ADDRESS

Spiritex Returns

2004 Riverside Dr.

Suite TT

Asheville, NC 28804

HOW LONG DO I HAVE TO MAKE A RETURN OR EXCHANGE?

Spiritex will accept defective merchandise for return or exchange within 14 days of shipping date. Most returns are processed within ten business days of receipt in our warehouse. We will send you an email confirming that your return has been processed.

HOW WILL MY RETURN BE CREDITED?

Your return will be credited back to the original method of payment used to make the purchase. If you paid with a gift certificate a new gift certificate will be issued for the amount of the credit and emailed to you.

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