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Shipping & Returns

 

Shipping & Returns

 

What Payment Methods Do You Accept?

We accept: Visa, Mastercard, American Express, Discover and PayPal

Status updates

Upon confirming all shipping and billing details, an e-mail confirmation will be sent to the email address you provided. You can also check the status of your order by logging into your account. Click on "view order status" to review order status and to obtain a tracking number.

How can I change or cancel my order?

Please call us at (828) 585-6822 or email sales@spiritex.net immediately after placing your order to make any changes. There may be some instances where we are unable to modify your order, we apologize for any inconvenience and will do our best to assist you.

When will I be charged?

If the item is in stock, you will be charged when the order is placed. If you're asked to submit a PO, payment will be required before the goods ship.

My item is back-ordered, what does that mean?

We will notify you of estimated ship date or if it is sold out and we can not fill your order. If you're notified of a back order status and don’t want to wait on the backordered items, please email sales@spiritex.net with your order number in the subject line. In the body of the email write, “I’d like to be refunded for this order.”

How long until my order ships?

Items in stock will be shipped within three (3) business days. If you're asked to submit a PO for fabric not currently in stock, turn time is typically 6-8 weeks. 

How will my order be shipped?

All orders will ship out within 3-5 business days from the date of the order (unless the order is placed on the weekend). We do not ship out on Saturdays or Sundays. We will ship via the method you choose during check out.

We will only ship via USPS priority or UPS to ensure the delivery of your merchandise. USPS is used for small orders (less than 10 yards and sample swatches). USPS will not ship fabric rolls. 

If you have a UPS shipper number that you’d like us to use, please check “Pick Up” in the shipping options and include the shipper number along with the address attributed to the UPS account in the order notes.

UPS will not deliver to PO boxes. 

USPS will not deliver fabric rolls.

Do you ship internationally?

Yes-we ship internationally. We will work with you and your own broker to coordinate pick ups. Any additional duties and taxes assessed by customs is the customer’s responsibility. Please be aware that all international orders, no matter which shipping option is used, may be subject to additional duties, import taxes, brokerage or customs fees upon delivery. These fees are calculated by customs officials, and are difficult to estimate prior to shipment. Packages may take longer to get to international destinations, and we are unable control or prevent this type of delay.

How do I make a return?

Spiritex will accept uncut defective merchandise within 14 days. Return authorization is not required. Return shipping is the responsibility of the customer unless proven defective. We do not accept returns that have strong odors. Please keep your purchases away from pets, smoke, and perfume until you are sure you want to keep them. Please ship back to us the item(s) you would like to return via your preferred shipping method, with the original invoice number, and indicate whether you would like to exchange it for another item of if you would like to return it all together. Items will be refunded in the manner of the original payment.

Please note, packages must be returned by a carrier that can provide guarantee of delivery. Spiritex is not responsible for packages lost during return shipment. We suggest using USPS Priority, UPS, or FED EX for reliable delivery with tracking numbers.

Returns less than a full roll will not be accepted unless proven defective. While we strive to manufacture the highest quality knit fabric, defects occur sometimes. Broad Street rules and industry standards allow one fabric defect per 10 yard of knit. 

If you feel a roll is defective, DO NOT cut into the roll. Please contact sales@spiritex.net if you encounter a defect.

Fabric returns without defects will responsible for shipping plus a 15% restocking fee. 

***USPS WILL NOT SHIP FABRIC ROLLS, ANYTHING GREATER THAN 10 YARDS IS CONSIDERED A ROLL***

Ship returns to:

Spiritex Returns

2004 Riverside Dr.

Suite TT

Asheville, NC 28804

Please call (828)585-6822 for help with returns

How long do I have to make a return or exchange?

Spiritex will accept unworn or defective merchandise for return or exchange within 14 days of shipping date. Most returns are processed within ten business days of receipt in our warehouse. We will send you an email confirming that your return has been processed.

How will my return be credited?

Your return will be credited back to the original method of payment used to make the purchase. If you paid with a gift certificate a new gift certificate will be issued for the amount of the credit and emailed to you.